Mahaska County Courthouse

Service Officer

  • Department: Veterans Affairs
  • Status: Full Time
  • FLSA: Exempt
  • Post Date: September 14, 2026
  • Application Deadline: October 16, 2026

Job Description

The Veterans Affairs Service Officer assists local military veterans, spouses, and dependents in identifying, applying for, and obtaining federal, state, and county benefits. This role serves as a dedicated advocate to ensure members of the veteran community receive the healthcare, financial assistance, and support services they have earned.

Compensation & Benefits

  • Work Schedule: Monday – Friday, 40 hours per week (standard business hours).
  • Retirement: Mandatory enrollment in the Iowa Public Employees' Retirement System (IPERS) defined benefit pension plan.
  • Insurance: Comprehensive health, dental, and vision coverage options.
  • Paid Time Off: Paid holidays, sick leave, and vacation accrued per organization policy.

Job Requirements

Key Responsibilities

  • Meet with veterans and eligible dependents to evaluate eligibility for VA disability compensation, pensions, education, healthcare, and burial benefits.
  • Prepare, submit, and track claims and appeals through the U.S. Department of Veterans Affairs and relevant state agencies.
  • Maintain confidential case files, documentation, and client records in compliance with federal and state privacy regulations.
  • Provide emergency financial assistance counseling and process county-level veteran relief applications.
  • Conduct outreach events and partner with community organizations, local VFW/American Legion posts, and medical facilities to promote available services.

Qualifications

  • Veteran Status: Honorably discharged veteran of the U.S. Armed Forces (as required by applicable state/local statutes).
  • Education & Experience: High school diploma or GED required; Associate or Bachelor’s degree in social work, public administration, or related field preferred. Minimum 2 years of experience in human services, benefits administration, or customer service.
  • Certification: Ability to obtain and maintain accreditation through the National Association of County Veterans Service Officers (NACVSO) or the Department of Veterans Affairs within one year of hire.
  • Skills: Strong written/verbal communication, empathetic interpersonal skills, and proficiency with office software and electronic case management systems.

How to Apply

Submit a completed employment application, cover letter, resume, and to the Mahaska County Auditor office Attention Veteran Affairs commission or apply online.

Job Hours

Monday – Friday, 40 hours per week (standard business hours).

Applications & Related Files

Additional Information

Equal Opportunity Employer
 

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